Returns and Refunds

No Resale

Resale or otherwise use of PrimalRock GroceryHouse, LLC Products for commercial purposes is prohibited.


Returns and Refunds

If you are dissatisfied with a Product or items for any reason, please contact us at within 10 calendar days of the date you received the Product. Resolutions to reported issues may include replacement of the product(s) in question, a credit towards the customer’s PrimalRock GroceryHouses, LLC account or a partial/full refund, at the sole discretion of PrimalRock GroceryHouse, LLC. PrimalRock GroceryHouse, LLC may require photographic documentation of any Product for which a refund or credit is requested.

PrimalRock GroceryHouse, LLC ships perishable Products that cannot be restocked or resold, therefore returns cannot be accepted. However, PrimalRock GroceryHouse LLC’s refund policy does cover; Damaged items (unrelated to carrier), incorrect items, late delivery or improper handling caused by carrier resulting in defrosted items, damaged, and/or missing items.

Customers that need to cancel their order are permitted to do so at any time before the order is shipped. Any cancellation request after a shipment confirmation has been sent, will not be granted and customer will still be charged the full amount.  

If there is an issue with your PrimalRock GroceryHouse, LLC delivery, please feel free to report it here